Booking Information
What to bring?
Just yourself! Please wear comfortable clothing, you’ll need some water after your session. Please allow yourself additional time just in case we go over the session time.
Booking, Cancellation & Refund Policy
At Connect Healing Melbourne, each healing session is a dedicated time and space reserved especially for you. I understand that life can be unpredictable, and I aim to offer a flexible and respectful booking experience.
Bookings & Payments
Appointments can be booked online without an upfront deposit. Full payment is due at the conclusion of your session unless otherwise arranged.
Cancellations & Rescheduling
If you need to cancel or reschedule your appointment, I kindly request at least 24 hours' notice. This allows me the opportunity to offer your appointment time to another client.
I understand that unexpected circumstances arise, and I appreciate you communicating any changes as early as possible.
Repeated last-minute cancellations or missed appointments may require advance payment to secure future bookings. Any applicable conditions will be communicated before a new booking is confirmed.
Refund Policy
If you have prepaid for a session and need to cancel, please contact me as soon as possible. Refunds or rescheduling will be arranged in accordance with the booking conditions and Australian Consumer Law.
Once a session has been completed, a change of mind does not automatically entitle a client to a refund. However, your rights under Australian Consumer Law remain fully protected.
Practitioner Cancellations
If I am unwell or unable to conduct your session, I will contact you as soon as possible to arrange an alternative appointment or provide a full refund of any prepaid session fees.
Your Wellbeing Comes First
If you are feeling unwell, please contact me to reschedule your appointment. I appreciate your consideration in helping maintain a safe and comfortable healing environment for everyone.
Thank you for respecting the time, care and energy dedicated to your healing experience.ssible.
Code of Ethics & Professional Practice
Lauren Sandford is committed to providing a safe, respectful and nurturing environment where every client feels supported, heard and valued.
My practice is guided by the following principles:
Respect & Non-Judgement: To honour the dignity, individuality and personal experiences of every client, providing a compassionate space free from judgement.
Integrity & Transparency: To practise with honesty, clearly communicate the nature of each session and avoid making guarantees or claims about specific healing outcomes.
Client Consent: To explain the healing methods used, including any hands-on techniques or hand placements, and obtain informed consent before proceeding. Clients may decline or withdraw consent at any time.
Confidentiality: To respect and protect personal information shared during sessions, maintaining client privacy in accordance with applicable legal obligations.
Professional Standards: To maintain a clean, hygienic and welcoming studio environment and refrain from conducting sessions when medically unwell.
Personal Empowerment: To encourage clients to take an active role in their own health, wellbeing and personal healing journey.
Complementary Therapy Disclaimer
Reiki, Intuitive Energy Healing and Chi Frequency Energy Healing are complementary wellbeing practices intended to support relaxation, self-awareness and personal wellbeing. These services are not a substitute for medical care, psychological support or treatment from qualified healthcare professionals.
No medical diagnoses, prescriptions or guarantees of specific outcomes are provided. Any intuitive impressions, energetic interpretations or insights shared during a session are subjective and offered for personal reflection, rather than as established medical or psychological facts.
Clients are encouraged to seek appropriate professional healthcare advice for any physical or mental health concerns and to continue prescribed treatments unless advised otherwise by their treating practitioner.
Every healing experience is unique, and clients are encouraged to exercise personal choice and responsibility throughout their wellbeing journey.